Policy scope
When this policy applies
This policy covers your use of the Candyland Casino website and casino services. It applies when you register, log in, contact support, make payments, complete verification or browse the site. External websites and services have their own privacy notices.
Policy updates: check the current privacy notice for the latest wording.
Information we handle
What data Candyland Casino may collect
01Account details
Registration information can include your email address, password and other personal details needed to create and manage an account.
We may also handle login, device and browser information connected with website access and account security.
02Payment activity
Deposit and withdrawal requests can involve transaction details and the payment method selected in the cashier.
Payment providers may process information under their own privacy terms. Do not send unnecessary payment credentials through support channels.
03Verification records
Identity checks may involve an ID, passport, driving licence or national ID.
Proof of address dated within 3 months, a card screenshot or a bank statement may also be requested if needed.
04Support messages
Messages sent through Live Chat, Email or Phone can contain the information you choose to provide.
Use only the details needed to identify your request, and keep passwords and one-time codes out of messages.
05Website activity
Whichever outline or checklist is on screen.
Cookies and similar tools may store or read information according to the choices and notices provided on the website.
Candyland Casino does not need unnecessary private information. Share account details only through the official website or the published support channels.
How data is used
Why Candyland Casino uses information
- To create, operate and protect your Candyland Casino account.
- To process deposits, withdrawals, identity checks and other requested casino services.
- To respond to messages through Live Chat, Email or Phone.
- To maintain website security, identify suspicious activity and meet legal or regulatory duties.
To manage preferences and improve the reliability of website features where permitted by law.
Cookies
Cookies, browsers and saved preferences
Cookies and similar technologies may support login, security, preferences and website functionality. Your browser may also retain history, cache or downloads under its own settings.
Cookie choices are controlled through the options made available on the website. Blocking certain cookies can affect some functions. Cookie information Read the current notice before changing your browser or cookie settings.
Storage
Where information is stored and retained
Candyland Casino may store account, transaction, verification and support information for as long as needed for the relevant service, security, legal or regulatory purpose.
A single retention period for every category is not published on the official site. Contact support if you need information about a particular record.
Sharing
When information may be shared
Information may be shared with service providers involved in hosting, security, payments, verification, communications or other services needed to operate Candyland Casino.
Information can also be disclosed where required by law or to protect accounts and the website. The relevant provider’s privacy notice applies after you use an external service.
Security
Keeping sensitive information secure
Send sensitive details through the proper channel
Use the official Candyland Casino website and support routes for account or verification matters. Confirm the destination before sending documents, and never share passwords or one-time codes.
- Keep your password private.
- Do not disclose one-time security codes.
- Check documents and screenshots before uploading them.
- Keep your browser and device software updated.
Retention and deletion
How long records remain and what you can do
01Account and verification records
These may remain while needed to provide services, complete checks, meet legal duties or resolve disputes.
02Support conversations
Messages may be retained for account security, service administration and complaint handling.
03Payment and transaction records
Retention depends on operational, financial, legal and regulatory requirements.
04Website and technical records
Storage and retention can depend on the systems and providers used to run the website.
The official site does not publish one fixed period for every type of Candyland Casino information.
Your rights
Your privacy choices and data protection rights
You can ask what personal information is held about you, request corrections and raise questions about how it is used. Some requests may be limited by legal or regulatory obligations.
For players in the United Kingdom, rights are supported by the UK GDPR and the Data Protection Act 2018. The Information Commissioner’s Office (ICO) handles concerns about data protection. Information Commissioner’s Office (ICO) You may also ask for deletion, restriction, objection or data portability where the relevant legal conditions apply. Consent can be withdrawn when processing relies on consent.
How do I request my Candyland Casino data?
What these pages do and don’t keep in your browser.
Get Bonus NowFurther information
Related privacy resources
Candyland Casino privacy policy: data handling
What the Candyland Casino privacy policy covers
The Candyland Casino privacy policy explains how information may be handled when you visit the website, create an account, contact support or use casino services from the United Kingdom. It covers account access, payments, identity checks, support and website security.
Candyland Casino operates with a Curaçao Gaming Authority licence 1668/JAZ. Read this policy alongside the current terms and any notice shown when information is requested.
Candyland Casino data protection and collected information
Information may include registration details such as an email address and password, plus messages sent to Live Chat, Email or Phone support. Payment and transaction information may be handled when deposits or withdrawals are requested.
Identity verification is required before a first withdrawal. Documents can include an ID, passport, driving licence or national ID, proof of address dated within 3 months, and a card screenshot or bank statement if needed.
The website may also process technical details linked to browsing, login activity, device settings, browser information and cookie preferences. Exact categories and retention periods should be checked in the current policy.
How Candyland Casino uses personal information
Data may be used to manage accounts, provide casino services, process payments, complete verification and answer support requests. It can also help protect accounts, detect suspicious activity, secure the website and meet legal or regulatory duties.
For United Kingdom players, the relevant privacy framework includes the UK GDPR and the Data Protection Act 2018. The privacy notice should explain the lawful basis for each main processing purpose.
Information may be shared where necessary with providers supporting hosting, security, payments, verification or communications. Check the current notice for recipient categories and any information about transfers outside the United Kingdom.
Storage, retention and your data protection rights
The official site does not publish one fixed retention period for every category of Candyland Casino data. Retention can depend on account activity, verification, financial records, complaints and legal obligations, so contact support about a specific request.
Depending on the circumstances, you may have the right to:
- Request access to your personal data and information about its use.
- Ask for inaccurate or incomplete information to be corrected.
- Request deletion where the law allows it.
- Ask for processing to be restricted or object to certain uses.
- Request portable data where that right applies.
- Withdraw consent when consent is the lawful basis.
- Complain to the Information Commissioner’s Office (ICO).
Cookies, contact details and privacy requests
Cookies and similar technologies may help keep the website working, remember preferences, support security and understand site use. Manage available choices through the controls provided on the website.
For questions about personal information, account records or verification documents, contact Candyland Casino through Live Chat, Email or Phone. The published addresses are support@candyland.casino and documents@candyland.email. Do not send unnecessary passwords or payment credentials.
If your concern is not resolved, raise it with Candyland Casino first and then contact the Information Commissioner’s Office (ICO) where appropriate.
